Know what happened on every call, then improve the next one.
Get actionable call feedback as an agent, or create a consistent coaching standard across your team.
Solo agents start a 7-day free trial. Teams get a tailored demo.
Most calls end without feedback and without a clear way to improve the next one.
Agents make hundreds of calls each month. Managers can review only a fraction. Every other call is left replaying in your head on the drive home, guessing at what went wrong.
The evidence is in the call. Shilo turns it into feedback you can use.
From call to coaching in three steps.
No new workflow to manage. Shilo captures the call, analyzes it, and delivers feedback in the tools your team already uses.
Make calls through your existing CRM dialer. Shilo automatically receives the recording, with no uploading, tagging, or manual handoff required.
Shilo evaluates rapport, discovery, objection handling, conversation balance, and whether the call ended with a committed next step. Your score and feedback are ready within seconds.
A score and a detailed report: what you did right, where things veered off course, and recommendations for exactly what to say instead.
See what was said, and how the conversation changed.
Shilo identifies speakers, timestamps key moments, and surfaces changes in conversation sentiment. So when a buyer's mood turns at 01:20, you can see it, hear it, and search for it.
The moment the rate objection landed, and the moment it got handled, right there in the record.
Make call quality measurable.
Every call is evaluated against the same criteria, so improvement is measurable across agents and over time. Your 3 today and your 4 next month are measured against the same standard.
It evaluates the behaviors that move conversations forward.
Built on real estate conversation data and designed around the behaviors high-performing agents use every day.
Did you build real rapport with the person on the other end, or just run a script at them?
Did you uncover the buyer's motivation, timeline, and financing readiness?
Did the buyer leave with useful information and a reason to continue the conversation?
Calm, rushed, curious, confident, or checked out. And how the buyer responded.
When price, timing, or financing came up, did you handle it honestly or duck it?
Calls with a clear, committed next step are more likely to progress. Shilo flags when that commitment is missing.
Totally fair, and you're not the only ones) instead of talking past it. That empathy is the biggest reason this call earned a 4.
it's not the headline number) turned a stall into a conversation and kept the buyer engaged.
I'll send you some numbers tonight.To reach 5/5:
I'll send them by 7 — can we grab 15 minutes tomorrow at 5:30 to walk through them?
If the numbers work, you could be walking Maple Court this weekend.Buyers commit to pictures, not paperwork.
See what earned the score, and what would improve it.
A number with no explanation is just a report card. Every call comes back with the top moments that earned the score, quoted from your actual words, then the fixes that would raise it, each with the exact replacement line.
You find out what to keep, not just what to change.
See the moment that changed the call, and a stronger response.
Not "improve your closing." The line you said, at the timestamp you said it, and the line that would have scored higher.
Your score shows the outcome. Your habits show why.
Talking 62% of the call. Fourteen filler words before you settled in. A 46-second monologue you'd swear was ten. You'd never catch it from memory. The numbers catch it every time.
And every call logs its outcomes: asked, set, next step. Your habits become trends you can actually move.
Review every call in one searchable workspace.
Search any contact, filter by date, and see the rating, sentiment, and duration of every conversation at a glance. The whole story of a lead, one row at a time.
Connect Shilo to Follow Up Boss or BoldTrail. Your agents, pipeline stages, and lead sources sync automatically.
Hang up and Shilo writes the summary note to your CRM. You dial the next lead instead of typing up the last one.
Speaker labels are designed to be highly accurate. If one is wrong, correct it in two clicks and Shilo regrades the call.
Leading a team? Make call quality visible at scale.
Shilo analyzes the conversations managers cannot review manually, so you can see recurring gaps, coach specific behaviors, and measure improvement across agents, roles, lead sources, and stages.
See where conversations stall, then coach the behavior behind it.
Managers can review only a limited sample. Shilo analyzes conversations across the team, so you can spot recurring breakdowns: the objection that never got answered, the next step that never got asked for.
Every agent held to the same bar, on every call. That's a system of accountability, not a stack of recordings nobody has time for.
"Before Shilo, coaching was guesswork. Now we know exactly which conversations drive appointments, trust, and contracts. It's the first AI tool that actually changes agent behavior at scale."
Score each role against the standard that fits the job.
Apply scoring models by role and pipeline stage, so sales, recruiting, and customer-service conversations are evaluated in the right context. Non-Licensed ISA is assigned per agent.
We'll help configure a plan around your agents, call volume, workflow, and coaching needs.
One engine. Six tools that make you better on the phone.
Call Scoring is the engine. Everything else runs on what it hears.
Every call graded 1-5 the second it ends. What worked, what to fix.
ExploreRun the real call back, same buyer, same objections, until it's a 5.
ExploreYour in-person appointments, recorded and graded like every call.
ExploreA personal 1-on-1 built from your real calls, on a cadence that sticks.
ExploreYour selling style, read from your real calls. Not a quiz you took once.
ExploreEvery call on the team, turned into numbers you can run a meeting on.
ExploreShilo plugs into the tools you already use.
Setup takes about 5 minutes. After setup, Shilo analyzes supported recorded calls automatically and delivers insights in your workflow. You just make your calls and the feedback shows up.
See all integrations Don't see yours? Tell us. That's usually how the next one gets built.
Follow Up Boss 
BoldTrail 
Lofty 
CINC 
Sierra Interactive 
GoHighLevel 
Sure Send How call scoring works.
The things agents and team leaders ask before they say yes.
Every call is graded on a scale between 1-5 against three categories: whether you inspired confidence and built trust, how you handled objections and questions, and whether you left with a committed next step.
No. Once Shilo connects to your CRM, every call gets scored the second it ends. You keep dialing the way you already do.
Yes. Every call gets scored on the same 1-5 scale, every time. Your 3 today and your 4 next month are measured against the same fixed bar, not a manager's mood on a Friday.
A summary tells you what was said. A score tells you how it went, against a fixed standard, with the specific replacement line. Recordings preserve the call. Shilo evaluates it, identifies the key moment, and recommends what to do differently next time.
Yes. Many teams set a rating standard, like a 3.7 average before graduating onboarding or earning Zillow leads. Licensed agents, non-licensed ISAs, and recruiters each get their own grading model.
Know what happened on every call, then improve the next one.
What worked, what to fix, and the number to beat tomorrow.