Coaching built from the calls you actually make.
Get personalized feedback as an agent, or give your managers a scalable coaching system for the whole team.
7-day trial for Solo Agents. Tailored demo for teams.
Give every agent the coaching support usually reserved for top performers.
Most managers do not have time to review enough calls to coach every agent consistently. Shilo reviews the conversations, identifies patterns, and delivers a structured coaching session on the cadence your team chooses.
Your team sets the cadence: weekly, semimonthly, or monthly. Sessions generate automatically on the cadence you set, without calendars or rescheduling.
Coaching draws from the calls and appointments Shilo has analyzed during the period.
Shilo tailors delivery to the agent's communication profile, making feedback easier to understand and apply.
Goals give the work direction. Shilo helps you narrow yours down to one actionable goal, with a number attached, measured and discussed at the next session.
Each session identifies specific behaviors that worked, using moments from real calls.
Shilo surfaces recurring patterns, not isolated mistakes, and prioritizes the behaviors most likely to improve future conversations.
Agents practice a scenario from their own week during the session, receive feedback, and retry until they meet the agreed standard.
Every session ends with one commitment, in your words, with a number attached. And the next session opens by checking whether you did it.
Four parts, personalized from the conversations since the previous session.
Shilo writes the agenda before the session starts, from the batch of conversations it graded since you last talked. Each agenda reflects the patterns in that agent's most recent conversations.
Get live feedback while you practice.
During practice, Shilo identifies what worked, recommends a stronger response, and lets the agent try again immediately.
The scenario isn't generic. It's pulled from his own week, with the client's actual situation, and a pass standard checked piece by piece.
Different agents need feedback delivered differently.
Shilo builds a communication profile for every agent from how they actually sound on live calls. The profile is informed by patterns in live conversations, not a one-time self-assessment. Then it coaches you in that register. Same substance, different delivery, because feedback that doesn't land is just noise with good intentions.
Same coaching. Same standard. Two completely different conversations, because they're two completely different people.
Coaching is available when agents are ready.
So much of coaching in this business is actually a scheduling problem. Not here. Agents can complete sessions when it fits their schedule, between appointments, after hours, or before a difficult conversation. And sessions are shorter than you'd expect, because none of the time goes to catching up. It already knows what happened.
The session is ready when the period opens and it's still there whenever you get to it.
The same standard, the same structure, the same honest read, every single time.
Nobody's watching the clock because their next meeting starts in four minutes.
Traditional 1:1s can make it difficult for agents to discuss challenges candidly.
When coaching is tied to perception or lead distribution, agents may avoid discussing the issues that need attention most.
With Shilo, both of those worries come off the table. It has one job, and it's making you better on the phone.
Create a feedback loop that carries from one session to the next.
Coaching only compounds when each session connects to the last. Every Shilo session opens with a Previous Commitment Check before it moves on to anything new.
Nothing gets coached once and quietly dropped. That's the difference between a good conversation and a system.
Scale the coaching your managers do not have time to deliver alone.
Shilo creates structured sessions from call patterns, while your leaders set the cadence, focus areas, standards, and follow-up that fit your team.
Deliver consistent coaching without adding call-review hours.
Shilo analyzes the conversation volume managers cannot review manually, then gives each agent a structured coaching session.
Configure coaching around your team.
Cadence. Set weekly, semimonthly, or monthly coaching by agent or group.
The team theme. One focus area, in your words, that shapes every agent's session. Set a team-wide focus, such as improving appointment-setting on a priority lead source.
Your questions. Add up to three custom questions and collect consistent answers across the team.
Track completion and review the coaching detail.
View session status across the team, then open any session to review its agenda, insights, summary, and transcript.
Shilo does the heavy lifting. You get to spend your time on the people who actually need it.
Scale the coaching work that is hardest to do manually.
Shilo supports managers. It does not replace their judgment, relationships, or hard conversations. Shilo does the listening, the pattern-finding, the prep, and the repeatable session.
The quiet middle of your team is where most of your upside is, and it's the group that never gets coached because they're not a crisis. They get a real session now, on the same cadence as everyone else.
Replace broad coaching feedback with specific behavior patterns and call-level evidence.
Faster, more consistent coaching can improve ramp quality and help teams retain more of the talent they recruit.
Book a demo to design a coaching program around your agents, managers, call volume, workflow, and budget.
One engine. Six tools that make you better on the phone.
Coaching is where it all comes together. Everything else feeds it.
Every call graded 1-5 the second it ends. What worked, what to fix.
ExploreRun the real call back, same buyer, same objections, until it's a 5.
ExploreYour in-person appointments, recorded and graded like every call.
ExploreA personal 1-on-1 built from your real calls, on a cadence that sticks.
ExploreYour selling style, read from your real calls. Not a quiz you took once.
ExploreEvery call on the team, turned into numbers you can run a meeting on.
ExploreShilo plugs into the tools you already use.
Setup takes about 5 minutes. After setup, Shilo analyzes supported recorded calls automatically and delivers insights in your workflow. You just make your calls and the feedback shows up.
See all integrations Don't see yours? Tell us. That's usually how the next one gets built.
Follow Up Boss 
BoldTrail 
Lofty 
CINC 
Sierra Interactive 
GoHighLevel 
Sure Send How AI sales coaching works.
The things agents and team leaders ask before they try it.
Teams can choose weekly, semimonthly, or monthly coaching based on role, experience level, and goals. Once it's on, sessions generate on that cadence for every agent without anyone scheduling anything.
Three things you're doing right, three things to focus on, a role play that Shilo runs with you live, and one goal you commit to for the next period. All of it built from the calls and appointments Shilo graded since your last session.
Session length varies based on the agent's activity and coaching needs. None of the time goes to catching up, because it already knows what happened on your calls.
From your Signals profile, which Shilo builds out of how you actually sound on live calls rather than a quiz. If you're direct, the feedback is direct. If you're more reflective, it gives you context first and lands the harder point after. Same coaching, delivered in the register that works on you.
Yes. They can see whether you completed it, and they can open the agenda, the insights, the summary, and the full transcript. Managers can view completion status and session details, enabling more informed human follow-up.
No, and it isn't trying to. It does the listening, the prep, and the repeatable weekly session. Your manager keeps the judgment, the relationship, and the conversations only a human should have. What changes is that they walk into those already knowing everything.
The next session opens with a Previous Commitment Check and reviews the behavior before it moves on to anything new. It's not a punishment, it's the reason the coaching compounds instead of resetting every period.
Coaching runs on the same connection as the rest of Shilo. About 5 minutes inside Follow Up Boss or BoldTrail, with setup varying a little on the other supported CRMs. Turn on 1-on-1 coaching in settings, pick a cadence, and sessions start generating.
Give every agent consistent, personalized coaching.
A real 1:1 on the cadence you set, built from every conversation they had, delivered the way each person actually takes feedback.