Practice real conversations before the next live lead.
Build confidence on your own, or turn your team's best calls into repeatable practice at scale.
Start a solo trial or explore a custom team plan.
Practice high-stakes conversations before they cost you an opportunity.
Right now your practice field is a live buyer with a real commission on the line. Botch the objection and the lesson costs you the deal. When a lead carries meaningful acquisition cost, every conversation matters.
Generic scenarios can prepare agents for a script. Real-call practice prepares them for the conversation they just had. Shilo rebuilds the exact call you lost, with a buyer that sounds like the next one.
Practice for every stage, from onboarding to difficult objections.
Start on hand-picked scenarios before you've made a single call. Then run back your own calls and work the folders your team built. Shilo can recommend practice scenarios most likely to improve an agent's score.
Waiting for you at login: scenarios hand-selected by our team for the conversations that matter most. Get a feel for the tool, and get your first reps in, before you've ever made a call of your own.
A call scores a 3. Open Role Play. Shilo reconstructs the same buyer, the same objections in the same order, the same rushed tone they had at 4:15. Same call, stakes turned off.
Team leaders can organize strong real-call examples into practice libraries by objection, lead source, role, or sales stage. You work the folder, and you can see the target score you're trying to hit.
See improvement across repeated practice.
Early attempts may score below the original call. That is part of the learning process. Every run after that, the conversation muscle gets stronger, until the words come out on their own.
Every attempt is scored and explained.
Practice becomes more effective when agents can see what improved and what still needs work. With Shilo, every role play is scored on the same scale as a live call, against the same three things: trust, objection handling, and a committed next step.
You'll get detailed feedback on what you did better and what you still need to work on. And if you still feel shaky? Run it back until it clicks.
Progress comes from repetition.
Difficult objections become easier when agents can practice the response until it feels natural.
Six tries on the same objection is not failing. It's the entire point, and it's how this is designed to be used.
Test different approaches, learn from mistakes, and reset without risking a live opportunity.
Pause, review the transcript, and refine the response before the next live conversation.
Turn your best calls into your team's practice system.
Build practice libraries from real calls, organize them by objection or stage, set readiness standards, and see who is practicing the skills your team needs most.
Your team's best calls can become your training program.
Turn a top-performing agent's real call into a repeatable practice scenario for the entire team. Not a script about how the call should go. The call, with the buyer who actually responded to it.
Organize practice libraries by objection, role, lead source, pipeline stage, or onboarding program.
Plans are tailored to your team size, training goals, manager capacity, and existing workflow.
Turn practice libraries into measurable readiness standards.
Want to make the most out of your team library? Set target scores for the most important ones. Here are six ways teams can use target scores to create clear readiness standards.
A new agent works the onboarding folder and hits a 3.7 average before they're considered ramped. Ramp time becomes a measurable milestone rather than a vague timeline.
Clear the folder for a lead source before you're handed leads from it. One large team requires turning 5 of your own real calls into 5-star calls before an agent touches a live Zillow Flex lead. Use certification to help ensure agents are ready before they receive high-value lead sources.
A dedicated ISA folder worked against the Non-Licensed ISA standard, with the compliance guardrails in play on every attempt. Completing the certification can confirm readiness for live-transfer responsibilities.
Clear the commission folder before taking listing appointments. Clear the expired folder before working expireds. Certify the specific skill each role needs before high-stakes conversations.
If performance on price objections declines, reassign focused practice. Not a performance plan. A refresher aimed at the one thing that's slipping.
Share one call as a link and compete on it. Set a shared score threshold so more agents can participate and improve.
Make practice visible and accountable.
See attempts, scores, progress over time, and completed practice libraries for every agent.
Stop hoping that your team will practice more. Start monitoring the proof and celebrating the direct results.
Plans are tailored to your team size, training goals, manager capacity, and existing workflow.
One engine. Six tools that make you better on the phone.
Role Play is where the reps happen. Meet the rest of the engine crew.
Every call graded 1-5 the second it ends. What worked, what to fix.
ExploreRun the real call back, same buyer, same objections, until it's a 5.
ExploreYour in-person appointments, recorded and graded like every call.
ExploreA personal 1-on-1 built from your real calls, on a cadence that sticks.
ExploreYour selling style, read from your real calls. Not a quiz you took once.
ExploreEvery call on the team, turned into numbers you can run a meeting on.
ExploreShilo plugs into the tools you already use.
Setup takes about 5 minutes. After setup, Shilo analyzes supported recorded calls automatically and delivers insights in your workflow. You just make your calls and the feedback shows up.
See all integrations Don't see yours? Tell us. That's usually how the next one gets built.
Follow Up Boss 
BoldTrail 
Lofty 
CINC 
Sierra Interactive 
GoHighLevel 
Sure Send How AI role play works.
The things agents and team leaders ask before they try it.
Shilo uses real-call context, such as buyer tone, objections, and flow, to make practice more relevant than generic scenarios. Most tools hand you a generic persona, and once you've beaten it a few times you've memorized it rather than learned anything.
Agents can repeat a scenario as often as needed. Improvement depends on the skill, scenario, and agent.
On the same scale and against the same three categories as a live call, typically within seconds. You also get it side by side with the original call, so you can see exactly what changed.
No. Shilo suggests the role plays that will move your score the most, pulled from your own coaching. Need discovery work? You practice discovery.
They can see how many times you ran each role play and what you scored. That's how folders and graduation gates work. You see the same numbers and the same target they do, so there's no surprise in it.
Yes, and it's one of the most common uses. Set a target score on the folder for that lead source. One large team requires turning 5 of your own real calls into 5-star calls before an agent touches a live Zillow Flex lead.
Practice real conversations before the next live lead.
Practice the rough call on Shilo, not on your next lead. Run it back as many times as it takes, scored every time, until the words come easy.