How the BoldTrail integration works
Shilo connects to BoldTrail, the platform formerly known as kvCORE, through your API key. On Solo, paste in your own agent key. On a team, use the owner or admin key and choose the agents to include. Either way your first graded calls land the same afternoon, and if your account still says kvCORE, the same key works; it’s the same platform underneath. Setup takes about five minutes.
Once connected, Shilo pulls every call recording BoldTrail stores, from built-in dialer sessions to inbound calls, and grades each one against industry best practice, using models trained on years of real agent talk time. Call notes land on the BoldTrail contact record, tags enrich the lead, and appointments are created automatically when a call books one, so the context follows the lead through your Smart Campaigns and pipelines. The full coaching experience, with transcripts, flagged moments, and suggested lines, lives in Shilo, one tab away.
The result: your Lead Engine keeps filling the funnel, and for the first time you can hear what happens after the phone rings. You’ll know which conversations set appointments, which ones stall, and, on a team, which agents need help this week.
